While Kootenay Health Services is now authorized by the BC Health Authority and the BC College of Physiotherapists to provide in-person care, there are a number of adjustments made to our appointment protocol that must be followed to ensure client, staff, and community safety with each visit.
Please review the following steps to be taken before, during, and after each in-person appointment at Kootenay Health Services. We appreciate your willingness to follow these standards and promote health and safety for all!
FORMS TO SIGN
On the day of your appointment, we will require you to fill out an online ‘Client Screening Questionnaire’. This form ensures you are an appropriate candidate for in-person care, and are comfortable with the risks associated with an in-person appointment. You will not be able to enter the facility until this form is completed. Please note that you will need to repeat this form before each consecutive appointment. If you do not see this form in your inbox the day of your appointment, please check your junk folder and contact our clinic if it’s still missing.
MASKS
All clients who enter our space are required to be wearing a mask. You may bring your own mask with you, which can be either cloth or paper. A buff or bandana covering your face is also acceptable. If you do not have a mask, you may purchase one upon your arrival at the clinic for $10 (which is our cost). When you enter the clinic, please ensure that your mask is on. If you are purchasing one from us, please indicate this to the receptionist when they call you in for your appointment so that they may have it ready for you.
ARRIVAL AT THE CLINIC
When you arrive at the clinic, please wait outside the clinic or in your vehicle until the time of your appointment. Your clinician will call you when they are ready for you to come in for your appointment. Please be sure to provide our administrative team with your cell phone number at the time of booking.
PERSONAL ITEMS
Please leave all personal items (including jackets, water bottles, cell phones, etc.) in your vehicle. If you will be arriving by bicycle, we ask that you lock your helmet to your bike, and leave any other personal items at home.
You may bring shorts or a tank top for your assessment as these will not be available in the clinic.
OTHERS IN YOUR APPOINTMENT
No one will be allowed to accompany you to your appointment, unless you are under the age of 16 and require a parent/guardian, OR you would typically have an assistant with you for safety or mobility concerns. If someone will be accompanying you to your appointment, please let our administrative team know in advance so that we can ensure additional forms are completed by these individuals.
HAND SANITIZING
After entering the clinic and sanitizing your hands, your clinician will take you to the treatment room. Your physiotherapist will also be wearing a mask.
APPOINTMENT
The appointment itself will take place fully in your clinician’s treatment room. This may mean that certain equipment will be brought into the room for your use during the appointment. All equipment is thoroughly sanitized after each client’s use.
AFTER YOUR APPOINTMENT
Any prescribed follow-up appointments will be booked with your clinician in their treatment room. Once the appointment is complete, you will exit the room with your clinician. Please be sure to sanitize hands after leaving your appointment.
PAYMENT
All billing and payments will occur without direct contact with the receptionist. Payment methods will be secured in advance of your appointment, and then charged following each appointment. You will receive an electronic receipt via email. Your exercise program will also be emailed to you following your appointment.
WASHROOMS
Please note that there will be no washrooms available to the public, except in the case of an emergency. Please use the washroom at home prior to leaving for your appointment.
We look forward to seeing you and thank you for your cooperation!
